Field Service
Thomas Precision delivers on-site service for food processing equipment, including troubleshooting, startups, part replacement, and component realignment. Technicians based in Wisconsin, Georgia, and Louisiana travel worldwide to support customer plants, handling breakdowns, installing major components, and evaluating equipment to recommend in-place repairs or full overhauls. With hands-on experience rebuilding machines and components from many OEMs, our technicians provide practical, reliable solutions using premium parts backed by warranty.
Beyond repairs, Thomas Precision technicians help optimize MSC and grind rooms — improving product flow, optimizing yields, and managing bone counts.
Our 24-hour emergency phone line is available when you need it. When a line goes down, we answer the phone, work through the problem with you directly, and provide parts and service to get you back up and running as soon as possible.
Audits & Training
The best way to protect yield, uptime, and product quality is to identify and measure wear before it results in a breakdown. Thomas Precision sales team, service technicians, and audit specialists travel to your site to audit a single machine or an entire room. We evaluate individual components and overall machine performance, then return for setup to audit the assembly process and confirm everything is being done correctly. We meet with supervisors to review findings and recommend parts to replace or rebuild, service intervals, and process improvements. Audits can be run as part of a preventative maintenance program, as a response to a specific problem, or on a recurring schedule.
Training can accompany an audit or stand alone: we train operators on proper assembly, disassembly, and component inspection so your team understands not just how a machine runs, but why — the key to consistent performance and long part life.
For operations that can benefit from ongoing support, we offer service contracts to rebuild machines, replace components, or perform audits at set intervals.
Contact our sales team today to discover how our service offerings can help you achieve your production goals!